Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and support. Can't find what you're looking for? Get in touch.
What products do you sell?
We specialize in premium Household and Home & Kitchen essentials — home decor, kitchen tools, storage solutions, lighting, and the everyday living products that make a house feel like a home.
How much is shipping?
We offer free shipping on every U.S. order — no minimum purchase required. Every order ships from our U.S.-based warehouse in recycled, plastic-free packaging. Standard delivery takes 3–5 business days.
How long does delivery take?
Standard shipping: 3–5 business days
Expedited shipping: 2–3 business days
Express shipping: 1–2 business days
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Expedited shipping: 2–3 business days
Express shipping: 1–2 business days
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
How do I return an item?
You can return any item within 30 days of delivery for a full refund — no restocking fees. Start by emailing support@asthainternational.com with your order number. We'll send you a return label and instructions, and process your refund within 3–5 business days of arrival. Read our full return policy →
How can I track my order?
You'll receive a tracking number by email the moment your order ships. You can also track your order here using your order number and the email you used at checkout.
Do you offer wholesale or bulk pricing?
Yes. We offer tiered wholesale pricing for businesses, retailers, and organizations — starting at 20 units. Learn about our wholesale program → For bulk or corporate gifting inquiries, email support@asthainternational.com and our team will respond within one business day.
Is checkout secure?
Yes. All transactions run over 256-bit SSL encryption through a PCI-DSS certified payment processor. We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. We never see or store your full card number.
How do I contact customer support?
Email us at support@asthainternational.com — a real person on our U.S.-based team replies within one business day. Or call +1 (856) 257-3752, Monday–Friday, 9am–6pm ET.
Still need help?
Talk to a real person.
Our U.S.-based support team answers every email within one business day. No bots, no ticket queues.